The strength and success of a dental and medical practice depend upon a number of factors, ranging from the skill levels of its practitioners to the location of the office. But you may be surprised to hear that an office’s atmosphere is one of the most important determinants of a practice’s success. You can choose to hire only the most skilled employees, but those professionals are unlikely to remain with your practice if the work environment is unpleasant. Further, even if your practice offers the highest-quality dental and medical services, patients are unlikely to return to your office if the atmosphere is unprofessional or unwelcoming. Therefore, it is important to spend as much time and effort cultivating and maintaining a positive work environment as you would on any other component of your practice.
As to what creates your office’s “atmosphere,” communication among employees is paramount. This is because the manner and means by which your employees communicate with one another sets the stage for how they approach their work. For example, if your office manager tends to belittle employees when common mistakes are made, workers will be less likely to ask for help when they need it. Or, if your staff tends to gossip or to tease one or two particular employees, then these employees may become uncomfortable at the office, making them less likely to perform at their best.
The first step in fostering positive communication among co-workers is to lead by example. Be mindful of the way in which you speak to your staff, and recognize that your employees will be more likely to communicate positively with one another if you are positive in your own interactions with your team. Second, don’t be afraid to lay down some communication ground rules as part of your expectations of employee behavior. Just as your office maintains a dress code, it is also appropriate to expect employees to comply with communication guidelines. Make it clear that courteous, respectful communications are not simply desired - they are required. Finally, when a communication issue arises, you should take action immediately. Do not presume that the problem is temporary or that the issue will resolve itself. If you hear, or hear about, disrespectful or unprofessional communications among your staff, act swiftly to demonstrate that such behavior will not be permitted. If you take action to remedy the situation right away, you can avoid having a single person, or single communication, taint your office’s atmosphere.
The atmosphere of your dental and medical practice is created and maintained by the people who work within it. And people, of course, are not perfect. We have bad days, and sometimes we do and say the wrong things. Fostering positive co-worker communication is not about forcing people to sterilize their conversations, or to speak with one another as little as possible, or to outlaw any conversations not pertaining to work. Despite your best efforts, you will never be able to completely control the communications among your staff. But simply by recognizing the power of negativity in an office environment, you can begin to address negative attitudes and improper communications in your workspace. Creating and maintaining an atmosphere of positive communications among your employees can have far-reaching effects when it comes to the success of your office. Prioritizing a positive work environment benefits your practice in a myriad of ways. Remember that, at the end of the day, we all simply want to enjoy going to work. A positive work environment benefits everyone.
Frequently Asked Questions
Q: Why is the atmosphere of a dental and medical practice important for its success?
A: The atmosphere of a practice significantly impacts both employee retention and patient satisfaction. Even highly skilled professionals may leave if the work environment is unpleasant, and patients are less likely to return to an unwelcoming office, regardless of the quality of care provided.
Q: What role does communication play in shaping the atmosphere of a dental or medical practice?
A: Communication among employees sets the tone for how they approach their work and interact with one another. Positive communication fosters a supportive and professional environment, while negative communication can lead to discomfort and decreased performance.
Q: How can practice owners or managers foster positive communication among employees?
A: Leading by example is crucial. Practice leaders should model positive communication behaviors and establish clear expectations for respectful and courteous interactions among staff. Addressing communication issues promptly and directly is also important to maintain a positive atmosphere.
Q: What steps can be taken to establish communication ground rules in a dental or medical practice?
A: Practice owners or managers can set communication expectations as part of employee behavior guidelines, similar to dress code policies. Emphasizing the importance of respectful and professional communication as a requirement, not just a preference, is essential.
Q: What should be done if negative or unprofessional communication is observed among staff members?
A: Prompt action is necessary to address any instances of disrespectful or unprofessional communication. Ignoring such behavior can harm the practice's atmosphere and morale. Practice leaders should intervene swiftly to demonstrate that such conduct will not be tolerated.
Q: How can a positive work environment benefit a dental or medical practice?
A: Prioritizing a positive work environment leads to higher employee morale, improved teamwork, and enhanced patient experiences. Ultimately, a positive atmosphere contributes to the overall success and reputation of the practice.
Q: Is it possible to completely control communication among staff in a dental or medical practice?
A: While it's not possible to entirely control staff communications, practice leaders can influence and guide communication norms by addressing negative attitudes and behaviors. Encouraging positive interactions and emphasizing the importance of professionalism can shape the overall atmosphere.
At Dental & Medical Counsel, PC, we understand navigating the legal process can be tricky. We believe every doctor deserves the best advice and service so doctors can do what they do best, treat their patients. We make their lives easier by providing expert guidance, so they can focus on their personal and professional aspirations.
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About Ali Oromchian, Esq.
In addition to practicing law for almost 20 years, Ali is also a renowned speaker, throughout North America, on topics such as practice transitions, employment law, negotiation strategies, estate planning, and more! Ali has helped hundreds of dentists realize their professional goals and looks forward to aiding you in navigating the legal landscape.
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